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Create a permanent redirect from any old business addresses or phone numbers to current ones

1-2 hrImpact: highEffort: high

Creating a permanent redirect from any old business addresses or phone numbers to current ones closes a real gap where legacy citation data still points to outdated information.

Old citations that were never updated can persist indefinitely — a redirect at least ensures anyone reaching an old number or checking an old address gets routed to accurate current information where technically possible.

The full picture

Redirects from outdated business addresses or phone numbers to current ones address a specific, persistent problem that citation accuracy work alone cannot fully solve — some outdated business information inevitably persists in sources outside your direct control, whether old citations you've missed, third-party mentions, or simply cached information that hasn't yet updated, and redirects provide a technical mitigation for exactly this scenario.

The technical feasibility of this mitigation varies by what specifically needs redirecting — phone number forwarding is generally straightforward and universally available, ensuring anyone reaching an old number gets routed to your current one, while address-based redirection is more limited in what's technically achievable, since a physical address change doesn't have as direct a technical redirect mechanism as a phone number or URL does.

This mission is best understood as damage mitigation for legacy information you cannot fully control or correct, rather than a replacement for the genuine citation accuracy work pursued throughout the rest of this strategy — proactive, thorough citation correction remains the primary approach, with these redirects addressing the realistic gap of outdated information that persists despite that thorough correction effort.

Implementing whatever redirects are genuinely technically feasible for your specific situation closes a real gap in customer experience — someone encountering genuinely outdated contact information from an uncontrolled source still reaches your current, correct information through the redirect, converting what would otherwise be a lost or frustrated contact attempt into a successful connection.

How to do it

  1. 1
    Identify any genuinely outdated business details still circulating
    Old addresses or phone numbers that may still appear in uncontrolled sources.
  2. 2
    Set up real redirects where technically possible
    Phone number forwarding, or address-based redirects where applicable.

Common mistakes

How you will know it is done

Real redirects or forwarding are in place for any outdated business details where technically achievable.

Track this in your hive

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